FAQS
Frequently Asked Questions (FAQ)
How do I place my order?
To place an order, follow these steps:
Add items to your shopping cart. You can choose to check out through our website or via PayPal. If you choose to check out through our website, click the "Checkout" green button on the right side of the screen. If you choose PayPal, click the PayPal button. You'll be directed to our Customer Information page where you'll be prompted to enter: Email address Name Address If you have a valid discount code, enter it in the "Discount" field on the right side of the screen. Be sure to click "Apply" to calculate and apply your discount. Click "Continue to Shipping Method" and ensure you've entered the correct delivery address. Once done, click "Continue to Payment Method." Enter your payment details. You can choose to indicate whether shipping and billing details are the same if applicable. After completing the form, click "Complete Order." You'll see a screen confirming your order with an order summary, and you'll also receive a confirmation email.
If you encounter any difficulties during checkout, feel free to contact our customer service department by emailing postmaster@chicsmileshop.com.
What if there are missing or incorrect products in my order?
For missing or wrongly shipped items, please contact us at postmaster@chicsmileshop.com. Please provide your transaction reference number (Order #) and include proof (image file size should be below 1MB). We'll be happy to reship the correct item at no extra cost, and you're welcome to keep any wrongly sent items as a gift from us.
How do I know that my order has been successfully submitted?
You'll receive a confirmation email containing your Order Number and purchase details.
I would like to change items in my order. What should I do?
You can make changes to your order until 11:00 PM (PDT, -7 GMT) on the same day the order was placed. Contact us at postmaster@chicsmileshop.com to request changes.
How do I add items to my cart?
To add items to your cart:
Navigate to the page of the item you're interested in and select your preferences. Click the "Add to Cart" button to move the item to your shopping cart. Enter the quantity you wish to order using the "Quantity" field. How do I view what’s in my shopping cart?
To view your shopping cart, click the Cart icon at the top of the website page. From there, you can adjust quantities or remove items.
How do I remove items from my cart?
Click the "Cart" icon in the upper-right corner of your screen to view items in your cart. Identify the item you want to remove and click the "Remove" link below the quantity.
How do I change the quantity of items in my cart?
Click the "Cart" icon to view items and quantities in your cart. Adjust the quantity by entering a new number in the "Quantity" field next to the item.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What are your payment options?
We accept major credit cards (MasterCard, Visa, American Express, and Discover), PayPal, and Apple Pay.
How do I make payments using PayPal?
Click the "PayPal" button when you're ready to complete your transaction. You'll be redirected to the PayPal website to fill in your details for fast and hassle-free payment processing.
How do I use a discount code?
To use a discount code:
Choose your item and click the "Checkout" green button. On the Customer Information page, fill in your details. Enter your discount code in the "Discount" field and click apply to verify and apply the discount.
What is your return & exchange policy?
Please refer to our Return Policy for information on returns. Our customer service operates 24/7, and we'll respond to your inquiry as soon as possible.
How do I return an item?
Contact us at postmaster@chicsmileshop.com for more information on returns.
What is your cancellation policy?
Orders can be canceled until 11:00 PM (PDT, -7 GMT) on the same day. After that, cancellations will not be entertained. Contact us at postmaster@chicsmileshop.com to request cancellation.
Is ordering online secure?
Yes, we take your information security seriously. Our server encrypts the transmission of all credit card and personal information using SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
Yes, our website uses a credit card processor for secure payment processing, encrypting all data with AES-256.
Is my personal information kept private?
Absolutely. We respect your privacy and confidentiality. We won't share, rent, or sell your personal information without your consent, except as required by law.